Service

Our aim at F.A.S.T. is to provide our customers with professional pre-sale and after sales support, with the right advice and solution for your specific application at a competitive price. We have put together our buyers guides to help you make informed decisions and you can order direct via our secure 24hr web site . We also can give demonstration of equipment  and we welcome visitors who would like to compare products and discuss their requirements in person.

Warranty

All previously operated equipment is fully checked and service by engineer ( A.Parvez  Sr. Broadcast Engineer)and is guaranteed for minimum 3 month.

New goods are supplied under the terms of the manufactures warranty.

For some products the manufacturer offers the facility to register the product and obtain an enhanced warranty. Customers are strongly urged to register such products immediately. F.A.S.T. regrets that unregistered customers will not be able to benefit from the additional benefits.

Delivery

We offer rapid delivery of all our products throughout the world. Orders are usually processed within 24 hours of receipt and customers in the UK can expect to receive goods within 1-2 working days of shipment.

Shipping with major carrier  UPS, FedEx, DHL and TNT

Should you have any queries, please don't hesitate to contact our Customer Services department on +44 (01753654740.

Payments

UK Customers

We are pleased to offer secure on-line card payment for all UK customers. To qualify as a UK customer the card billing address must be a UK address. Delivery can only be made to the cardholder billing address.

Non-UK Customers

We regret that we cannot offer debit/credit card facilities to non-UK customers. Shipping charges and delivery times will vary depending on location. Please contact us to discuss payment arrangements and shipping charges.

Returns Policy

This web site is intended for professional users. Customers must satisfy themselves that a product is suitable before making a purchase. Items sold online are sold on a firm sale basis and are not returnable. Items sold as new that within one year of the date of sale exhibit problems which can be attributed to manufacturing faults will be repaired or replaced free of charge. The decision to repair or replace will be at the discretion of Film And Sales Taskforce Ltd.
Some items may be second hand, previously used, ex demonstration or similar. F.A.S.T. may offer a limited warranty on such items. This will be clearly stated in the item description.

Problems that can be attributed to fair wear and tear, misuse, exposure to contaminants including water or impact damage will be chargeable repairs.
Customers wishing to return items to Film And Sales Taskforce Ltd. must contact us before shipping the item. When contacting us please say that you want to make a return and have your invoice number ready to quote.
Items returned to F.A.S.T. without prior agreement will be returned to the customer. F.A.S.T. accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.

 F.A.S.T. regret that unregistered customers will not be able to benefit from the additional benefits.